Privacy Policy

Draft for legal review. This text is a starting point written on 3 October 2026 and has not been reviewed by a lawyer. Replace the company details and have it reviewed before launch.

Last updated: October 3, 2026. This policy explains what MySignage ("we") collects when you use mysignage.cloud, the MySignage panel and the MySignage Player apps, and why.

What we collect

• Account data: your email, business name, time zone and password (stored hashed; we cannot read it).
• Content: the images and videos you upload, your playlists and screen names. They are stored on our servers and sent to your screens over HTTPS.
• Screen data: each linked screen reports a device identifier it generates itself, its platform, app version, IP address, last connection time and playback status so you can see whether it is online.
• Billing: payments are processed by Stripe. We store your Stripe customer and subscription identifiers and the plan status; we never see or store your card number.
• Support: messages you send to support, and the conversation with the help assistant if you choose to email it to us.
• Site visits: we count page views on our public site with our own counter. It stores the page, the referrer and the campaign parameters of the link you clicked, plus a daily hash that lets us count unique visitors without storing your IP address or using cookies.

What we use it for

To run the service (deliver your content to your screens), to bill you, to answer support requests, to send you account emails (confirmation, password reset, and a few onboarding emails during your first week), and to understand which pages bring customers. We do not sell your data and we do not show third-party advertising.

Help assistant

The help assistant is powered by Claude, an AI model by Anthropic. Your question, the help articles and, if you are signed in, a summary of your account state (plan, number of screens, playlist size, email) are sent to Anthropic to generate the answer. Do not include passwords or card numbers in the chat.

Cookies

We use one cookie, ms_sess, to keep you signed in to the panel. The public site uses no cookies. The player stores its identity and a copy of your content in the browser's local storage on the TV device.

Retention and deletion

Deleted media is kept in a trash for 30 days and then removed. To delete your account and all its data, email us from the account's email address; we complete it within 30 days. We keep invoices as required by law.

Your rights

You can access, correct, export or delete your data by writing to privacy@mysignage.cloud. Residents of California and the European Union have additional rights under the CCPA and GDPR, which we honor.

Contact

MySignage · privacy@mysignage.cloud · [company legal name and address here]